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Won't verify address

macminn18
Novice

Am trying to buy a phone and switch service with Visible. It won't verify the address.  It's in Google Maps, we get mail, I don't get it.  I've tried 5 different browsers on 3 different devices, PC and tablets.  Cleared cache, cookies, etc on all of them.  Tried using incognito windows as well. Tried the app on 2 different devices. 

Am about to give up, so frustrating.

3 REPLIES 3

CJ
Intermediate

It is a glitch. The same thing has happened to a ton of people. It sucks.

 

You could:

 

1. Reach out to tech support via a social media channel

 

or

 

2. Could you try your work address and have the phone shipped there

Worked with Google on this, it's not a Google problem. They were very helpful. It has something to do with the coding or implementation on the Visible website. Their developers need to get on it.

brandi
Novice

Were you ever able to get this resolved? I'm having the same problem. Thx!