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You stopped supporting my phone without explanation

Zork
Novice

I have a PIxel 4a and visible was the service I started it out with. After a year excellent service I had to temporarily switch to Google Fi as I was working somewhere where Visible service was out of reach. A month later I went to switch back and was told that Visible doesn't support my phone, this was backed up by someone on live chat but they were unable to give me a further explanation as to why. I doubt my service would have suddenly stopped in September had I not switched so I'd like to know why you're longer accepting me as a customer.

1 REPLY 1

AS-VisibleMod
Moderator
Moderator

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.

-AS