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at check out I put in my information and now I am locked out I need help....can I talk to a real per

GR1958
Novice

at check out I put in my information and now I am locked out I need help....can I talk to a real person

4 REPLIES 4

bpositive
Intermediate III

@GR1958 

The only way you can talk is to request chat agent to call you. They will first go through basic troubleshooting and if they need to talk you on the phone, they will call you. 

This is exactly I did and they called me.

URKLNME
Novice II

yeah, and every time you talk to an agent they will ask you to do the same things over and over and over....  the frontline CSRs are like robots.  they cannot actually fix ANYTHING.

MC-VisibleMgr
Community Manager
Community Manager

Hi @GR1958, I am so sorry you had this experience with Visible. In case you are still having this issue, I have escalated this to a specialized team at Visible, and they should be reaching out to you soon to get this resolved.

-MC