Need a little help?
Ask a question and find solutions
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

virtual credit card promotion

I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200....

GernDog by Novice
  • 129 Views
  • 1 replies
  • 0 kudos

SMS picture resolution unacceptable

I love everything about Visible except their terrible downsizing of all pictures received through SMS. Everything I am sent gets downsized to 360x480, which is crazy. I am texted photos of work tickets at work and they are completely illegible. The s...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...

Resolved! Help Chat does not help

I ordered a new phone on visible, but I'm not sure the order went through properly because it was flagged as a fraud charge. I marked the charge as safe with the bank, but I'm still not sure the order went through. I've been trying to get help with t...

miv by Novice
  • 296 Views
  • 3 replies
  • 0 kudos

Cannot sign up

Hi, I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyon...

No voicemail

I've been with visible for about 2 weeks. I found out yesterday that my voicemail doesn't work. It goes to a prompt to enter mailbox number. I entered my phone number but that didn't work. I followed the steps to setup the voicemail but it doesn't wo...

BILLYT by Novice
  • 272 Views
  • 2 replies
  • 0 kudos

Account Hacked

My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service a...

ChrisBB by Novice
  • 238 Views
  • 1 replies
  • 0 kudos

404 forbidden

I can't login to pay my bill and am almost out of time! Keep getting 404 Forbidden when trying to access visible.com. Any suggestions? Someone have a phone number I can call?