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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

My SIM card was no longer valid without explanation

I spent time with chat attempting to get my phone working again. Chat said the SIM card number was not valid for my account. I asked them to check my call history which showed that I had been making calls successfully with that Sim. I am without a ph...

Mmn2 by Novice
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Resolved! 5G Ultra Wideband stopped working; iPhone 13

I woke up today to find that the 5G UW symbol had disappeared. Had been working beautifully. Did ALLLLL the things the bot demanded to solve the issue, updates, resets, etc. to no avail. Was finally told I would be connected to an agent, but instead ...

Can't receive group text messages from some users

I recently switched to Visible and since switching I have been unable to receive group text messages, but it appears to only be from users on T-mobile. I can receive other group texts, but not from these contacts. The only similarity I can find betwe...

jephil by Novice
  • 405 Views
  • 4 replies
  • 0 kudos