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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Swap old phone and join party?

I have a Visible plan here (and love it)! I'm going to get my sister and eventually my mother, and other family members to join my party, but they have burner phones. I checked the IMEIs and they wouldn't work on Visible. I figure the cheapest way to...

SIM card deactivation/reactivation

Hello, new user here. We ordered several SIM cards with new numbers. Purolator said they delivered them, and they did not show up. As time was of the essence, we ordered more. Then today, the 'original' SIMS arrived out of nowhere. They seem to be de...

Newb

Hi! Just call me Anubis Im so new to this and would really like to join someone party!  BUT I am having a hard time …I would like to upgrade to the 13 Pro Max but for whatever reason affirm doesn’t wanna take my ID, someone tried to scam me out my ...

2 chats, 2+ hours, website still won't take my $$

"Oops! Please check the credit card information or provide an alternate payment method." I received this message 10+ times while trying to purchase a phone on this website. -I called my bank to ensure they weren't blocking the payment. Chase said the...

hlm by Novice
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iPhone sim in new Android?

I currently have an Iphone 12 mini on the Visible service. I'm wanting to sell this phone and will purchase a Motorola One 5G Ace. Can I simply take the SIM out of the Iphone and install it into the Motorola One 5G Ace? Or is something else required?