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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Txt msg problems?

Is anyone gaveling problems with reviving TXT msgs now a lot of codes for banks and auto send show up like this ö€ a~rxÜùÆ4ü L¡9(Ar€yPÖv8LOÖùe7ò.à2éJAwæDNA7æ¤/€9æDGÖfrxÜùnzxLì.&'ΛDà4éR@

Vlordi by Novice II
  • 2 replies
  • 1 kudos

Did Visible Assign Me A Spam-prone Number?

I am in day 9 with my new phone and new Visible-assigned number. I am receiving between 10 and 23 spam calls per day. Except for one call to my fiance, the assigned number has not been used or posted in any way. I have called no one else, nor have I ...

EdF by Novice
  • 1 replies
  • 0 kudos

IMEI Not Available

I got home from the Apple store with a brand-new, unlocked iPhone 12. I downloaded the Visible app and it tells me that my digital IMEI isn't available. I fired-up the chat box, waited on an agent. After chatting with the agent and giving them my IME...

Resolved! Sprint to Visible nightmare

On 8/24, 15 days ago, my family switched to Visible. I did an eSIM. Once my number ported, I was still not able to receive calls. I logged a ticket that same day. I also noticed that my apple watch was not able to make calls without my phone turned o...

Reactivated service 5 Days ago, still waiting.

I made a payment to reactivate my service on 08.03.21 but I'm still waiting for my service to be restored. The app continually says "Please wait for service to be restored. This may take a bit" if it doesn't crash first.Customer service is incredibly...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Using Phone Overseas

I'm going on a cruise in Europe and then the Caribbean. How can I use my iPhone with the Visible plan? Has anyone figured out a way to do this? Rent a wi-fi device for this? New sim card? I'll need it especially with all the COVID stuff and testing a...

Cannot activate my service

After about a week of receiving my SIM card and trying to activate my phone I’m still stuck without service. I was told to update my payment information @TJ but I already paid. And even if I do try the website nor the app give me an opportunity to do...

Switched to Visible and now, nothing....

I recently switched to visible to see if it would be any better than t-mobile, that was a big mistake.My phone number was ported over about a week ago and my phone still will not work.I've reached out everyday to get an update and all I've been given...

crakpot by Novice
  • 1 replies
  • 0 kudos