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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

RV connection

I have the winegard 360+ and the gateway 1000 router install on y rv. Will it be possible to a get verizon sim card for the gateway 1000 and use it a my router?.

It's not possible to re-download an eSIM

I configured my iPhone with an eSIM when I first signed up for service.I liked the service, but I didn't want to switch completely at that time. So, I stayed with my then-current provider, stopped auto-pay at Visible, and deleted the Visible eSIM con...

acstb by Novice
  • 458 Views
  • 1 replies
  • 1 kudos

Can't Receive SMS Short Codes from Certain Sites

Hi, I am unable to receive SMS short codes (for phone number verification) from certain sites like Amazon or Cash app. The "re-send" and "call me" options don't work - I click the button and nothing happens. I've confirmed that I don't have any sort ...

liuman2 by Novice
  • 472 Views
  • 2 replies
  • 2 kudos

Wifi Calling

I can't turn on wifi calling for the Moto e I got through visible. I navigate to the wifi calling settings page, toggle the wifi calling setting, and get the message "this may take a few moments". This message went on for at least 5 hours. I'm connec...

ERT... What is it, how to summon it?

Poking around in the community here (for reasons discussed in my other recent posts, it's basically the only website I can currently visit on my device), I see a few references to having situations referred to the ERT for resolution. Anyone know how ...

viznoob by Novice III
  • 615 Views
  • 6 replies
  • 0 kudos

Connection issues... question

New to visible wireless and was quite happy with the service in my area for the past couple of weeks. But, on the first trip back in to the office last week, I noted terrible data speeds (<0.1 Mbps up or down). Could barely conduct a google search, c...

viznoob by Novice III
  • 1212 Views
  • 10 replies
  • 0 kudos