Need a little help?
Ask a question and find solutions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Resolved! Confusion

I have applied and been approved for the EBB. I contacted my carrier Frontier communications and the state Im not eligible, does anyone have any suggestions?

Signup Issues

Every time I try to signup I get an error message: That is not a valid email format. Please try again. My email is valid... 16+ yrs using it. Any suggestions?

dgow13 by Novice II
  • 4 replies
  • 1 kudos

Phone replacement

Hi I have had this service for a while now and recently I cracked my phone screen and I was wanting to know how can I get a new phone without getting a new number or having to start a new service here with visible.

Resolved! help understanding number switch

Hello. I'm interested in the service. Exactly how does the number switch/bring your own number work? Does it automatically cancel what I currently have or do I have to call and cancel. Any information would help. Thank you

New customer

New customer here - just paid off my phones with Sprint switching to VisableSo I literally just paid the phones off today, do I have to wait a certain time period before they unlock to switch over to Visable?

eSim question

According to the main website, my phone is compatible with the eSim program, but then it tells me I need to order a SIM card with free next day shipping. I'm very confused. Any help would be greatly appreciated. I'd rather use the eSim option if poss...


It's now been 31 days since I signed up for Visible. Hours of being on the phone, different explanations, promised tech will investigate, phones calls promised, generally the worst company I've ever dealt with. (And it do business with AT&T and Direc...

Kirk by Novice
  • 1 replies
  • 0 kudos

Multiple Lines Switching

Hello, My wife and I are switching from a joint plan with AT&T to Visible. My new phone from Visible is supposed to arrive today, but my wife's new phone has not shipped yet. If I activate my Visible phone later today will my wife's old phone lose se...

Bwaters by Novice
  • 1 replies
  • 0 kudos