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Forum Posts

Support Service Outage

Latest Update 01.21.22 19.21 UTC Chat support is back online Previous Updates See More (Highlight to read) 01.21.22 16:18 UTC We are experiencing issues with Twitter and Facebook DMs this morning, if you need support please reach out to us via chat o...


Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

No data on specific tower/band

There is a tower I drive by frequently, that causes my service to cut out until it switches to another tower, or unless I disable the affected band (13). TAC-ECI: 39801 - 39753474eNB-LCID: 155287 - 2NID: 74 - 1PCI: 223Band: 13 AFAIK, this tower only ...

Bolter by Novice
  • 1 replies
  • 0 kudos

Duplicate automated SMS messages

Just two days ago, I started receiving several copies of the same automated SMS messages. I'm receiving several copies of messages from Square, Amazon, and BofA. Anyone else experiencing this issue?

Resolved! Major Porting Issues and 0 Follow up from support

Back story: We have 1 phone and the same number for 15+ years and was on cricket. 1 week ago, I ordered a simcard and a "temp" number so I could test the service compared to cricket.I received everything in a blazing fast amount of time. Did many tes...

jmo2021 by Novice II
  • 3 replies
  • 0 kudos

Resolved! Confusion

I have applied and been approved for the EBB. I contacted my carrier Frontier communications and the state Im not eligible, does anyone have any suggestions?

Signup Issues

Every time I try to signup I get an error message: That is not a valid email format. Please try again. My email is valid... 16+ yrs using it. Any suggestions?

dgow13 by Novice II
  • 4 replies
  • 1 kudos

Phone replacement

Hi I have had this service for a while now and recently I cracked my phone screen and I was wanting to know how can I get a new phone without getting a new number or having to start a new service here with visible.

Resolved! help understanding number switch

Hello. I'm interested in the service. Exactly how does the number switch/bring your own number work? Does it automatically cancel what I currently have or do I have to call and cancel. Any information would help. Thank you

New customer

New customer here - just paid off my phones with Sprint switching to VisableSo I literally just paid the phones off today, do I have to wait a certain time period before they unlock to switch over to Visable?

eSim question

According to the main website, my phone is compatible with the eSim program, but then it tells me I need to order a SIM card with free next day shipping. I'm very confused. Any help would be greatly appreciated. I'd rather use the eSim option if poss...