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Support Service Outage

Latest Update 01.21.22 19.21 UTC Chat support is back online Previous Updates See More (Highlight to read) 01.21.22 16:18 UTC We are experiencing issues with Twitter and Facebook DMs this morning, if you need support please reach out to us via chat o...


Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...


It's now been 31 days since I signed up for Visible. Hours of being on the phone, different explanations, promised tech will investigate, phones calls promised, generally the worst company I've ever dealt with. (And it do business with AT&T and Direc...

Kirk by Novice
  • 1 replies
  • 0 kudos

Multiple Lines Switching

Hello, My wife and I are switching from a joint plan with AT&T to Visible. My new phone from Visible is supposed to arrive today, but my wife's new phone has not shipped yet. If I activate my Visible phone later today will my wife's old phone lose se...

Bwaters by Novice
  • 1 replies
  • 0 kudos

Old iPhone

I'm looking to migrate to visible. Right now I have an older iPhone. It's an iPhone 6s A1633. This phone was originally AT&T. If memory serves (searching the internet seems to confirm) - that generation of iPhone was sold in 2 different varieties - o...

New number

Howdy, i tryed to get new number but its something wrong, could you help with registration, my number is +37067035122

Ramzi by Novice
  • 0 replies
  • 0 kudos

Issues with MMS messages not sending to people

I been having issues since i ported my number from Google Fi to Visible and I'm unable to MMS pictures or gif to any of my contacts, i have done a factory reset, a network rest, rest Bluetooth and signal, changed out sims cards to see if it would res...

Turn OFF call waiting

I am trying to turn OFF call waiting. it is NOT an option on my phone. I am told that it is a carrier-side option. I am hard if hearing and the beeping causes me trouble when I am in the middle of a call. Visible insists that it is on my side. It is ...

lizey12 by Novice
  • 2 replies
  • 0 kudos

Phone exchange

Website says this "You are permitted one exchange. To make the exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accomp...