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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

activating my service

hopefully I can get some help here. I’ve been trying to activate my service for a couple weeks now and it has not been simple. I’ve spoken with 3 different representatives and all of them confirmed my phone is compatible with your services. I tried p...

Jaymar by Novice
  • 1 replies
  • 0 kudos

Defruaded by Visible - No way to resolve it?

- Started cell service with Visible August 26th. - Paid monthly reoccurring fee Sept 24 - Canceled service Oct 12 - Visible promised service until end of billing cycle on Oct 25th. - On Oct 13th Visible moved my payment due date to Oct 13th, effectiv...

AppleCare and Visible protect plan

I am going to purchase a visible iPhone 13, and it gives me the option that I could purchase the visible coverage with it. I am wondering if I do not purchase the visible protection plan, am I still able to purchase the original applecare in "setting...

virtual credit card promotion

I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200....

GernDog by Novice
  • 1 replies
  • 0 kudos

SMS picture resolution unacceptable

I love everything about Visible except their terrible downsizing of all pictures received through SMS. Everything I am sent gets downsized to 360x480, which is crazy. I am texted photos of work tickets at work and they are completely illegible. The s...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...