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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Issues with MMS messages not sending to people

I been having issues since i ported my number from Google Fi to Visible and I'm unable to MMS pictures or gif to any of my contacts, i have done a factory reset, a network rest, rest Bluetooth and signal, changed out sims cards to see if it would res...

Turn OFF call waiting

I am trying to turn OFF call waiting. it is NOT an option on my phone. I am told that it is a carrier-side option. I am hard if hearing and the beeping causes me trouble when I am in the middle of a call. Visible insists that it is on my side. It is ...

lizey12 by Novice
  • 2 replies
  • 0 kudos

Phone exchange

Website says this "You are permitted one exchange. To make the exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accomp...

Motorola Moto G stylus

The Moto G power 2020 is compatible to your network and it has this network hardware; 4G: LTE band 1/2/3/4/5/7/8/12/13/14/17/18/19/20/25/26/29/30/38/39/40/41/66/71 | 3G: UMTS band 1/2/4/5/8 | 2G: GSM band 2/3/5/8CDMA: BC0 BC1 BC10The Moto G stylus 20...

Port in issue - 6 days and waiting!

I ported in my main number on Aug 29th and still don't have service activated on my number! I have been in constant contact with the chat team and for the last 4 days I am being told that it will be resolved soon. I am given the 24 hr to 48 hr time l...

joe_11 by Novice
  • 1 replies
  • 0 kudos

RV connection

I have the winegard 360+ and the gateway 1000 router install on y rv. Will it be possible to a get verizon sim card for the gateway 1000 and use it a my router?.

It's not possible to re-download an eSIM

I configured my iPhone with an eSIM when I first signed up for service.I liked the service, but I didn't want to switch completely at that time. So, I stayed with my then-current provider, stopped auto-pay at Visible, and deleted the Visible eSIM con...

acstb by Novice
  • 1 replies
  • 1 kudos

Can't Receive SMS Short Codes from Certain Sites

Hi, I am unable to receive SMS short codes (for phone number verification) from certain sites like Amazon or Cash app. The "re-send" and "call me" options don't work - I click the button and nothing happens. I've confirmed that I don't have any sort ...

liuman2 by Novice
  • 2 replies
  • 2 kudos

Wifi Calling

I can't turn on wifi calling for the Moto e I got through visible. I navigate to the wifi calling settings page, toggle the wifi calling setting, and get the message "this may take a few moments". This message went on for at least 5 hours. I'm connec...

ERT... What is it, how to summon it?

Poking around in the community here (for reasons discussed in my other recent posts, it's basically the only website I can currently visit on my device), I see a few references to having situations referred to the ERT for resolution. Anyone know how ...

viznoob by Novice III
  • 6 replies
  • 0 kudos

Connection issues... question

New to visible wireless and was quite happy with the service in my area for the past couple of weeks. But, on the first trip back in to the office last week, I noted terrible data speeds (<0.1 Mbps up or down). Could barely conduct a google search, c...

viznoob by Novice III
  • 10 replies
  • 0 kudos

Resolved! Port-in from T-Mobile unacceptable still not done

Is anyone else having a problem to port-in phone number from T-Mobile? It’s been over a week escalated as well and still exceeding that response time. Past carrier ports were completed in 15 minutes and max of 45 minutes. I’ve asked multiple question...

Visual Voicemail issues

Hi community,Chat was not able to help me. I have one of the visible approved phones, Moto G7 Power. Ported over to visible a couple of weeks ago and have had problems ever since. Latest issue is VVM. App is standard for this phone and worked fine wi...

Resolved! Activation loop

I am new to Visible as of today. Just received my SIM card a few hours ago. I inserted it and went into the Visible app. I then restarted my phone just like it said. After doing that I went back into the app and it started making me do the same steps...

Speed issues?

I am showing full bars of 5G but speed tests are showing at best 8mb/s down and 0.4-0.8mb/s up. Any idea what's going on? This is exceedingly slow for LTE but I am showing full bars of 5G. And a coworker in the same room on Verizon is getting 100 - 1...

klewis by Novice
  • 1 replies
  • 0 kudos

Network down

Visible Network was down all over the place from approximately 1:00 am till 5:00 am today (on 7/4/21) No explanation from Visible except that they "were very sorry" and their engineers were "working very hard to fix it." Does this happen often? I've ...

Calling FROM Mexico??

Now that calling TO Mexico is included with Visible plans, I'm curious about calling FROM Mexico. We are traveling to MX in FEB and last time I had to buy a local MX phone. Will I now be able to call FROM MX? My fellow travelers last year that had Ve...

A few questions

Hello, I am a current visible customer and also have sprint (well I guess t mobile now). I am currently waiting out my contract and will be purchasing my phone which is a samsung s20 ultra 5G which I purchased through sprint. So, will I be able to us...

Mac82 by Novice II
  • 5 replies
  • 0 kudos

Receiving Text messages whilst abroad

I'm going to be out of the US for the next couple of months. I've forwarded my voice calls to google voice, but is there a way to forward my SMS messages? I use apple so can get my iMessages on my computer.If this isn't possible through visible is th...

dshj34 by Novice
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy S9+ No Network Connection

I used my S9+ to activate my SIM 3 months ago. I haven't used it in a while. Now it has 'No Network Connection'. Good signal in my area (-67dBm). From Network Signal Info app:- Net operator: 'Searching for Service/Verizon Wireless'- SIM operator: 'Vi...

No service after reactivating

So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help. I reached out to customer service an...