Need a little help?
Search for answers to previously asked problems, or post yours and see if another Visible member has a solution.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Sims card

I bought the phone from vsble and it came with no Sims card or QR code to manually download. What is the remedy? Thank you

Re: No mobile service

Did you also get a weird email saying "Long time, no see... Your account for XXX-XXX-XXXX is good to go again. Make sure you redownload the app if you deleted it (we forgive you)." I probably get disconnected for about a day, happens about once every...

visible customer care

This is a horror story that visible created. I purchased a new visible phone for a friend using my own bank card. WARNING NEVER DO THAT! The new visible phone arrived at his house with no problem. All is good so far but when he tried to activate the ...

No mobile service

My pixel 4a kept showing no service in the notification bar at the top of the phone. Couldn't send or receive texts or make phone calls even on wifi.Finally I reset all mobile and network settings and everything immediately began to work again. Servi...

Stay away from Visible

I so much wanted visible to work, but just can't take it anymore. I've been with them since December 2020 and suffer though daily dropped calls (or calls where I can hear them but they can't hear me) and no cellular data. Toggling airplane mode somet...

sjn by Novice
  • 1519 Views
  • 11 replies
  • 0 kudos

Choose your own gift card

So disappointed! I redeemed my code over a week ago and still no gift card. No one has been able to help me. It’s like no one knows what’s going on. So disappointed!

Choose your own gift card promo

Shortly after my second months payment I got an email with a code and a link to redeem my virtual gift card. After you click the link you put in the code and some info then they will send you another email with a tracking number saying that it is pro...

Visible Scammed me

I had purchased Galaxy S21 from Visible and had my number ported to visible because of the $200 Samsung Gift Card and now being told that I don't qualify for the Gift Card. Beware of this shady company!!!

How can I speak with supervisor?

I have spent hours on chat with visible. They opened a case number to look into my dropped calls, lack of Internet and areas, etc. After two weeks they told me it was due to lack of coverage even though their coverage map shows my county as having co...

Resolve dropped calls

I have spent hours in the last two weeks chatting. The case was open to look into why my calls kept dropping etc. I received email updates every couple days saying they were still looking at it until they finally said it was because there was a lack ...

So Frustrated with Visible

I'm having such a terrible time trying to become a Visible customer. So bad that I'm wondering if the savings is worth it. Where do I start?Latest bug is that website won't accept my password. When I try to reset, link says something went wrong try a...

baturro by Novice III
  • 524 Views
  • 2 replies
  • 0 kudos

need help with problem - LTE Blade 10

Hello everyone, my wife is having a problem and we need some help. Yesterday, her phone started just displaying screen after screen and repeating. It appeared to display the screen of any open app. She had to force a power off reset by holding the po...

Kleinm by Novice
  • 222 Views
  • 1 replies
  • 0 kudos

Resolved! Visible Customers cannot call Google Fi Customers

As of May 1, 2021, Visible Customers cannot call Google Fi Customers. This issue has been going on for a few weeks now, and multiple Visible Customers have attempted to resolve the problem through both Visible Support without any success. Problem Sum...

Lack of Service

For over a week I have been “chatting” with Visible help. I have spent hours using their chat system which does not accommodate difficult problems well at all. I have had no service for a month after I got to Kentucky. We have tried so many different...

Visible's website can't validate my address

I've been trying to get sim cards for me and my wife for months now. Visible's website doesn't recognize our address (you can find it on Google Maps, Apple Maps, Waze, etc), not allowing us to finish the transaction. Support has been completely usele...

ubar by Novice
  • 307 Views
  • 1 replies
  • 0 kudos

internet access

i have my new ZTE phone and s small router, i have reset everything , but when I try connect through my router....it says internet access, but i cannot pull up a web page. Has anybody seen this. any help

daren by Novice
  • 521 Views
  • 3 replies
  • 1 kudos

Cannot get Visible to approve a phone order

I have been approved for a phone through Affirm and Visible (for the 2nd time in a year) has never honored the request and my orders disappear. Why does Visible not want to fulfill my request for a phone? Visible chat workers are friendly and all but...

Resolved! Promo code not applied to bill

I ported in my number for a new account with Visible, and I got a promo code to use from Reddit. When I filled out the form online, the code was accepted and I went on to give my shipping address. Then the web page wouldn't update and kept giving me ...

Delete Visual Voicemail

I just moved from Verizon Wireless to Visible. I am getting the unresolving Visual Voicemail error message: "Setting up Visual Voicemail. Please wait..." I spent too much time on Visible chats today trying to kill this app, but to no avail. The only ...

Slow Servic

I know I'm on the fringe of 4G service, but my dilemma:I have a Blade A7 Prime on Visible that I use primarily for a hot spotI also have an iphone 12 on Verizon.Both phones are locked to band 13 and show 3 bars. Network Cell Info shows -96db on Visib...

Porting Update (Update from a previous post)

So remember my long complaint post a few weeks ago? Well the headache returned! Last week, T-Mobile, out of no where charged me and yanked my number halfway from Visible. It killed my Visible service for about 4 hours! By halfway I mean I was missing...