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Forum Posts

Support Service Outage

Latest Update 01.21.22 19.21 UTC Chat support is back online Previous Updates See More (Highlight to read) 01.21.22 16:18 UTC We are experiencing issues with Twitter and Facebook DMs this morning, if you need support please reach out to us via chat o...

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Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Pixel 6 Problems

Pixel 6 purchased from Visible constantly drops calls. Had no such problem with Pixel 2 using Verizon from the same location. Appears to be and Android 12/Pixel 6 problem. Numerous complaints about this on various message boards etc. Would like to ex...

JMH by Novice
  • 114 Views
  • 2 replies
  • 1 kudos

Urgent Service Issue

I am in urgent need from the Visible team getting my dad's service up and running. I attempted to activate his new phone (purchased from Visible) and provided SIM card. The account activated but the service did not connect properly. I have been chatt...

Resolved! Determining data usage

How do I check how much of my data has been used in a month? I assume the Visible App should tell me that, but currently the Visible App is not available for download on Google Play. I tried to install it when I registered this phone a few days ago, ...

FrankB by Novice
  • 164 Views
  • 2 replies
  • 0 kudos

Visible activation experience

I decided to find a replacement for my AT&T post-paid 6GB data plan to take advantage of WIFI calling (which I could not get with AT&T due to using a BYOD Moto G Power), get unlimited data and get a cheaper rate. Deciding to try Visible, I installed ...

rjniles by Novice
  • 272 Views
  • 3 replies
  • 3 kudos

Nomorobo

If you sign up for nomorobo do you list Verizon Wireless as your carrier service provider?

JWM by Novice
  • 94 Views
  • 1 replies
  • 1 kudos

Visual Voicemail

I’m on an iPhone SE and iOS 15.2. Since signing up w Visible, i have access to voicemails by calling *86 but not visual voicemail via the Phone app and i don’t get a notification when i have a new voicemail. does anyone know how to get this reset and...

zv by Novice
  • 290 Views
  • 2 replies
  • 0 kudos

Network Issue

I'm new and I'm having a major issue with this service. I switched providers. My account and Sim card has been activated and my account said my number was successfully transferred over, but I cannot make or receive calls. Same with SMS text messages....

Sim Card Size

I requested a replacement sim for my Galaxy A51 which requires a nano size sim. I received the new sim today but it is the wrong size. I contacted Live Chat and they informed me there was no way to order a specific size. I have been with Visible sinc...