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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Visible Blade X1 5G

I bought this phone when I ported in to Visible a couple of weeks ago. I like the phone so far but 5G data speeds I see truly suck. The highest 5G download speed I've seen on my phone so far is 3Mbps. sometimes the Verizon speed test website just giv...

CAZboy by Novice II
  • 7 replies
  • 0 kudos

Re: Email Verification

@MoiraPrime If you don't receive the verification email or having problem with verifying, please reach out to and they will verify your account.

bpositive by Intermediate III
  • 0 replies
  • 0 kudos

Email Verification

I noticed there were a lot of people who were having issues with Email Verification and I wanted to bring this to Visible's attention. I use an email provider called "ProtonMail" and their client is really good at identifying emails that aren't sent ...

Unable to join or start party

I have been trying to leave my current party, which only has three members. However, when I try to leave it, join another party, or start my own party I continually come across these errors: "Account exists in the group membership" and "Account Alrea...

mvill by Novice
  • 2 replies
  • 0 kudos

Resolved! Fedex Delivery

I have ordered new phone a week ago, but due to extreme weather conditions fedex has not started to ship yet. It is stuck in Memphis from a week. Is anyone having same issue? Can visible help with this issue?

bpositive by Intermediate III
  • 3 replies
  • 1 kudos

Voicemail Set up

I just activated my visible account and i am trying to set up my voicemail on my Iphone 6splus but i keep getting the voicemail error please try again later has anyone had this issue?

EIC2019 by Novice
  • 3 replies
  • 0 kudos

Frequent Signal Lost

It has been a year I am with visible. But currently, I have seen signal lost on my iphone 12 pro max. However, it is connected with wifi. Is someone getting same problem?

bpositive by Intermediate III
  • 2 replies
  • 2 kudos

Website so glitchy

Is anyone experiencing the same void I am with the website? I've tried to order a phone with a new account since the 14th and have gotten nowhere! Every page on the website gets frozen or leads me to dead end. Please help

Resolved! Email verification

How do I get an email verification sent to my email so I can post. I did it several times with the correct email and it was never sent. It’s not in my inbox or junk mail. Now I am locked out of email verification request for trying too many times.

buttons pressing sound during phone call

I have had issues with almost like a bad connection but i am not sure if it is my service. During some calls the persons voice goes in and out. I cant hear hardly anything they say and it sounds as though buttons are being pressed during the conversa...

rdash by Novice
  • 3 replies
  • 0 kudos

Confirmation Email. No joy.

I can't seem to get a confirmation email to complete my sign-up process. Checked my spam folder and, still nothing. Tried so many times Visible told me to try again later.Anyone else have this issue and, if so, what's the fix?Jim

Calls to Mexico and Canada

Just attempted to turn on calling to Mexico and Canada using the option on my home screen. After clicking enable calls to Mexico and Canada it took about 5 minutes and now says calling is available. However, when trying to make a call to Canada using...