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Support Service Outage

Latest Update 01.21.22 19.21 UTC Chat support is back online Previous Updates See More (Highlight to read) 01.21.22 16:18 UTC We are experiencing issues with Twitter and Facebook DMs this morning, if you need support please reach out to us via chat o...

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Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

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Hello World  I just purchased Visible service and trying to activate it on my new Pixel phone  unfortunately I can't install app on my phone, what are my other options? i understand physical sim is one of them, but i can also add "provider" through...

alexus by Novice
  • 213 Views
  • 4 replies
  • 0 kudos

Porting Number - When to insert new sim?

I watched a video online that said to wait until the Visible app said "Service is Ready" before inserting the sim and activating the account. My app only shows that my SIM was delivered and my email was confirmed. There is no Service is Ready line on...

Service problems

I have been with Visible almost a year now and up until about 8 days ago I have had wonderful signal, then the signal started to bounce up and down constantly. I would be connected one second and not connected the next. I contacted agents by chat, di...

SpitFire by Novice II
  • 586 Views
  • 12 replies
  • 2 kudos

New phone

I purchased the iPhone 13 and gifted my 12. However, my 13 isn't showing on my account; stills I have and owe on the 12 that was paid in full. This is so frustrating because now I'm not sure if the apple care that I'm paying for is covering the 12 or...

Nxw by Novice III
  • 249 Views
  • 3 replies
  • 1 kudos

Service in Puerto Rico

I went to Puerto Rico and was disappointed that I didn't have service there. Are there plans to extend services to that territory?

Nxw by Novice III
  • 61 Views
  • 0 replies
  • 0 kudos

going insane

I believe visible is trying to keep me from leaving, because they are giving us the wrong account so we cant port out our number

Billing address vs shipping address

I am a full-time RVer, so I know if I give a company my shipping address, they can’t bill me. They need my billing address because my credit card is tied to it. But if I give the company the billing address, they might try to ship the product to the ...