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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

So Frustrated with Visible

I'm having such a terrible time trying to become a Visible customer. So bad that I'm wondering if the savings is worth it. Where do I start?Latest bug is that website won't accept my password. When I try to reset, link says something went wrong try a...

baturro by Novice III
  • 2 replies
  • 1 kudos

need help with problem - LTE Blade 10

Hello everyone, my wife is having a problem and we need some help. Yesterday, her phone started just displaying screen after screen and repeating. It appeared to display the screen of any open app. She had to force a power off reset by holding the po...

Kleinm by Novice
  • 1 replies
  • 0 kudos

Resolved! Visible Customers cannot call Google Fi Customers

As of May 1, 2021, Visible Customers cannot call Google Fi Customers. This issue has been going on for a few weeks now, and multiple Visible Customers have attempted to resolve the problem through both Visible Support without any success. Problem Sum...

Lack of Service

For over a week I have been “chatting” with Visible help. I have spent hours using their chat system which does not accommodate difficult problems well at all. I have had no service for a month after I got to Kentucky. We have tried so many different...

Visible's website can't validate my address

I've been trying to get sim cards for me and my wife for months now. Visible's website doesn't recognize our address (you can find it on Google Maps, Apple Maps, Waze, etc), not allowing us to finish the transaction. Support has been completely usele...

ubar by Novice
  • 1 replies
  • 0 kudos

internet access

i have my new ZTE phone and s small router, i have reset everything , but when I try connect through my says internet access, but i cannot pull up a web page. Has anybody seen this. any help

daren by Novice
  • 3 replies
  • 1 kudos

Cannot get Visible to approve a phone order

I have been approved for a phone through Affirm and Visible (for the 2nd time in a year) has never honored the request and my orders disappear. Why does Visible not want to fulfill my request for a phone? Visible chat workers are friendly and all but...

Resolved! Promo code not applied to bill

I ported in my number for a new account with Visible, and I got a promo code to use from Reddit. When I filled out the form online, the code was accepted and I went on to give my shipping address. Then the web page wouldn't update and kept giving me ...

Delete Visual Voicemail

I just moved from Verizon Wireless to Visible. I am getting the unresolving Visual Voicemail error message: "Setting up Visual Voicemail. Please wait..." I spent too much time on Visible chats today trying to kill this app, but to no avail. The only ...

Slow Servic

I know I'm on the fringe of 4G service, but my dilemma:I have a Blade A7 Prime on Visible that I use primarily for a hot spotI also have an iphone 12 on Verizon.Both phones are locked to band 13 and show 3 bars. Network Cell Info shows -96db on Visib...

Porting Update (Update from a previous post)

So remember my long complaint post a few weeks ago? Well the headache returned! Last week, T-Mobile, out of no where charged me and yanked my number halfway from Visible. It killed my Visible service for about 4 hours! By halfway I mean I was missing...

Oneplus 8 Pro Wifi Calling

I saw that the OnePlus 8 Pro is on the list of devices that support Wifi Calling and it does not appear to be working. I have tried rebooting the device and toggling to and from Airplane mode. Is there a APN missing or something else?

Voicemail on Pixel 4a 5G

Hey now!Despite lot's of wasted chat time with Visible help and jumping through all the suggested hoops, I still have no voicemail service. I can dial my VM service and supposedly record an outgoing message but no one can have the intense pleasure of...

jaco by Novice
  • 1 replies
  • 1 kudos

Unlocked iPhone 12 Pro Max no 5G

Hey everyone .. just got visible , joined a party pay group and enjoying visible so far .. my only stickler is my 5G is not working on my iPhone 12 pro max.. it’s a brand new Best Buy unlocked iPhone 12 with updated 14.4.2 iOS . I spent good 2 hrs wi...

Porting out Pin

I am trying to transfer my number and I got my pin its 4 digits and it wouldn't go though 3 times and even my fiance has his port pin and it is 6 digits what can I do

Resolved! What's going on with Live Chat

This could be the best wireless service in the world... Though if you can not get support when you need it... it's the worst. Already have Visible as carrier. Tying to get info on buying a phone through Visible. Pre qualified through Affirm. Had been...

Who is Steve in the live chat?

Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. As you all know i...

fw by Novice
  • 4 replies
  • 2 kudos

Idk what to do...

Got a zte A3 Feb 10th my sim didn't show up til almost 3 weeks later. When I was finally able to use the new zte it's broke has a bad glitch hangs up drops calls does a bunch of weird stuff deletes messages kicks me off the internet ect ect. By the t...


I ran into that months ago. I was trying to change my address on my account and was using my laptop to access Visible. I kept getting that same error. The simple solution was to process my address change using my phone via the Visible APP. I hope thi...

ScottyP by Novice II
  • 1 replies
  • 2 kudos

wrong account

I need to import my number from another phone service to visible. But I accidently put the wrong account number for visible to see if they can pull my phone number over. How can I go back and change it?

Address Issue

As of now, I currently live at a specific address in the middle of a suburban area, and I am unable to send a phone due to the address not being able to be verified, although it is my address. Any ideas?