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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Porting Update (Update from a previous post)

So remember my long complaint post a few weeks ago? Well the headache returned! Last week, T-Mobile, out of no where charged me and yanked my number halfway from Visible. It killed my Visible service for about 4 hours! By halfway I mean I was missing...

Oneplus 8 Pro Wifi Calling

I saw that the OnePlus 8 Pro is on the list of devices that support Wifi Calling and it does not appear to be working. I have tried rebooting the device and toggling to and from Airplane mode. Is there a APN missing or something else?

Voicemail on Pixel 4a 5G

Hey now!Despite lot's of wasted chat time with Visible help and jumping through all the suggested hoops, I still have no voicemail service. I can dial my VM service and supposedly record an outgoing message but no one can have the intense pleasure of...

jaco by Novice
  • 519 Views
  • 1 replies
  • 1 kudos

Unlocked iPhone 12 Pro Max no 5G

Hey everyone .. just got visible , joined a party pay group and enjoying visible so far .. my only stickler is my 5G is not working on my iPhone 12 pro max.. it’s a brand new Best Buy unlocked iPhone 12 with updated 14.4.2 iOS . I spent good 2 hrs wi...

Porting out Pin

I am trying to transfer my number and I got my pin its 4 digits and it wouldn't go though 3 times and even my fiance has his port pin and it is 6 digits what can I do

Resolved! What's going on with Live Chat

This could be the best wireless service in the world... Though if you can not get support when you need it... it's the worst. Already have Visible as carrier. Tying to get info on buying a phone through Visible. Pre qualified through Affirm. Had been...

Who is Steve in the live chat?

Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. As you all know i...

fw by Novice
  • 794 Views
  • 4 replies
  • 2 kudos

Idk what to do...

Got a zte A3 Feb 10th my sim didn't show up til almost 3 weeks later. When I was finally able to use the new zte it's broke has a bad glitch hangs up drops calls does a bunch of weird stuff deletes messages kicks me off the internet ect ect. By the t...

ADDRESS NOT VERIFIED? TRY THIS!

I ran into that months ago. I was trying to change my address on my account and was using my laptop to access Visible. I kept getting that same error. The simple solution was to process my address change using my phone via the Visible APP. I hope thi...

ScottyP by Novice II
  • 602 Views
  • 1 replies
  • 2 kudos

wrong account

I need to import my number from another phone service to visible. But I accidently put the wrong account number for visible to see if they can pull my phone number over. How can I go back and change it?

Address Issue

As of now, I currently live at a specific address in the middle of a suburban area, and I am unable to send a phone due to the address not being able to be verified, although it is my address. Any ideas?

Google's stopping me from joining...

So here's my issue. I live in a condo but it doesn't show up on Google Maps. Visible can't verify my address because they use Google Maps, I guess. I've tried adding my address to Maps but Google still says they can't verify it. Visible won't sell me...

baturro by Novice III
  • 574 Views
  • 2 replies
  • 1 kudos

St Louis terrible connectivity

I have had Visible since 12/2019, had iphone 6 change to iphone 7, the entire time has been terrible connectivity. Legitimate calls to me, routinely [not all] go straight to voicemail. People have to send me a text 'call me'. Group calls drop at exac...

smessal by Novice
  • 911 Views
  • 5 replies
  • 1 kudos

Receiving my phone

I have purchased a phone but was not home to sign for it. Now it has been sent back. How do i contact visible to resolve this issue?

Jodey by Novice
  • 829 Views
  • 4 replies
  • 2 kudos

Visible Auto-Pay broke. My account was disabled.

When I woke up this morning, I found that my Visible account had been disabled. The message I had received was that my account was disabled due to lack of payment. I found this odd because I had a credit card stored and Auto-Pay selected. I reached o...

Resolved! Skype is answering my voicemail

When I don't pick up, my voicemail should answer. But it is not my outgoing message, it is Skype: "Welcome to Skype. Sorry we don't recognize the phone number you're calling from. For security reasons you will need to complete a two-step verification...

KRS03 by Novice II
  • 2169 Views
  • 10 replies
  • 1 kudos

Visible Blade X1 5G

I bought this phone when I ported in to Visible a couple of weeks ago. I like the phone so far but 5G data speeds I see truly suck. The highest 5G download speed I've seen on my phone so far is 3Mbps. sometimes the Verizon speed test website just giv...

CAZboy by Novice II
  • 1795 Views
  • 7 replies
  • 0 kudos