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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Website so glitchy

Is anyone experiencing the same void I am with the website? I've tried to order a phone with a new account since the 14th and have gotten nowhere! Every page on the website gets frozen or leads me to dead end. Please help

Resolved! Is there a way to stop the orange pop-ups?

Is there a way to stop the orange pop-ups at the bottom of the app's home screen. I don't need to see this message anymore about transferring my number. I have hit the X to close the message, but this message continues to appear every time I logon to...

Resolved! Email verification

How do I get an email verification sent to my email so I can post. I did it several times with the correct email and it was never sent. It’s not in my inbox or junk mail. Now I am locked out of email verification request for trying too many times.

buttons pressing sound during phone call

I have had issues with almost like a bad connection but i am not sure if it is my service. During some calls the persons voice goes in and out. I cant hear hardly anything they say and it sounds as though buttons are being pressed during the conversa...

rdash by Novice
  • 3 replies
  • 0 kudos

Resolved! Confirmation Email. No joy.

I can't seem to get a confirmation email to complete my sign-up process. Checked my spam folder and, still nothing. Tried so many times Visible told me to try again later.Anyone else have this issue and, if so, what's the fix?Jim

Calls to Mexico and Canada

Just attempted to turn on calling to Mexico and Canada using the option on my home screen. After clicking enable calls to Mexico and Canada it took about 5 minutes and now says calling is available. However, when trying to make a call to Canada using...

Resolved! "Service Features" Tab in the iOS APP.

Anyone else doesn't see anything in the "Service Features" Tab in the iOS APP? Mine just shows a bunch of boxes showing "Coming Soon". Is this just a glitch in the APP, or...?HELP!!

Evan by Novice II
  • 3 replies
  • 0 kudos

Email to Text Message with Visible

With Visible you are able to receive texts to your phone number from an email using either: Number To send an SMS to your phone number To send an MMS to your phone number While both of these options work, the second one "...

Resolved! Galaxy s21 ultra authorization and 5G availability

I recently swapped my Galaxy s20 plus which had 5G access on visible for a couple weeks with the Galaxy s21 ultra unlocked purchased directly from Samsung. I inserted my Sim in the new Galaxy and everything works fine. I attempted to verify my IMEI i...