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customer service or lack of.

potluckman
Novice II

Wow Chat service has sure went to heck.  Three days trying and each time over fifty people ahead of me and after forty minutes I had over thirty ahead of me.  The last two weeks I have had next to no Data available on phone and when in high speed area where I have been able to get roughly the 5Mb throttle

limit, now best I can do on Hotspot is barely 1Mb.  Either they have changed arrangement with Verison or my Sim is bad but cannot contact them to get help.  Looking like I will have no choice but drop them and go back to consumer cellular that does have customer service.  They could at least set up a way to leave my email address and they contact me or better let me ask for a call back.  Darn Shame.

1 REPLY 1

beav
Intermediate II

I have never had good luck contacting Visible via chat. I have received the quickest help reaching out via social media. Good luck