cancel
Showing results for 
Search instead for 
Did you mean: 

payment method you saved with us failed

newvsuser
Novice

Trying to order phone online & getting payment failed error. Got email "Uh oh! We couldn't activate your Visible service on ***-***-****, because the payment method you saved with us failed."  Called Credit Company & they said they received address verification request which was approved but advised to call Visa Verify which the request came through. Visa Verify agent had to clear something & verified everything stating should not have any issues. Still getting payment failed error. Visa Verify agent advised to call merchant for any further issues as they do not see any problem on their system. Any one have this issue? Any help?

3 REPLIES 3

AS-VisibleMod
Moderator
Moderator

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.

-AS

     I have chat with approximate six different tech., agent with visble none seem to be able to do anthing about the problem.

ebh
Novice

who fix this issue with payment method