Visible

michaelbrian · ‎06-26-2023

my phone has 2 imei numbers and only the imei (esim) shows the phone is compatible.Do I use that one for activation? I can't

RyanBlakeIT · ‎06-29-2023

Hi @michaelbrian - Hopefully you've received help by now, but, if not, you could use whichever IMEI that works (says compatible) and typically Visible uses the second IMEI for eSIM activation.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Skiz · ‎02-01-2024

Great advice! Only wish I'd seen it yesterday...spent 2 hours with a rep trying to activate eSIM using only the first IMEI. Neither he nor his supervisor must have known this because neither ask me for the second IMEI.

Str8NyCe · ‎06-01-2024

If you’re going to use eSIM, use the IMEI2 of the phone. If it’s a physical SIM card, use the IMEI.

Visible

2 imei numbers

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.