Or you can try the chat. https://www.visible.com/help there is an icon at the bottom right-hand corner. It takes a while to connect, but once you get connected, they are usually very helpful.
You're 100% sure that you ported your number from a carrier that they list, correct? I didn't qualify for that because I wasn't coming from one of the companies they list. Here is a list of compatible carriers: https://www.visible.com/help/port-in-promotions
