Activation failed and can't get help without Text working on phone

[swbca]

I was porting from Spectrum . . when I was instructed to "delete the esim" I did that successfully, but then a new esim was never written to the phone.

I tried to log in with my user name and password but it said the credentials weren't good.   The "reset password function" requires they send me a text, but my phone doesn't have service so there is no text.

So my phone is dead and I can't reset the password to my account without  text messaging working on the phone.

help

[DeanKevin64 · Accepted solution]

You need to contact customer service and they can lift the 2FA by sending an email to the email on your account. To contact customer service go to www.visible.com and click on the help section and click the blue box in the bottom right, proceed as guest and that will open the chat. You will get the chatbot at first but once you answer a few questions and the text box shows up type agent it should ask if you want to speak to a representative.

[swbca]

That worked but VISIBLE had some other problems.
When they emailed a password reset link, I never got the link.   It wasn't in SPAM or Quarantine. Eventually after trying to send me other email messages, the live agent change my email address on my account to an Office365 account I have and that fixed the email problem.  He also setup my account to not use text messages for 2FA Password reset because their texts never reach my iPhone 14 pro.   Now for some reason the port-out from Spectrum (also a verison service) was hung up.  I haven't actually been able activate on Visible because of that and they say they will contact me when they have that resolved.   The live agents have been very helpful.