β07-08-2021 04:45 PM - edited β07-08-2021 04:53 PM
I am new to Visible as of today. Just received my SIM card a few hours ago. I inserted it and went into the Visible app. I then restarted my phone just like it said. After doing that I went back into the app and it started making me do the same steps again. I have turned on airplane mode, restarted, reset network options, made sure my new number is selected for everything but nothing is working. For some reason I am able to access the web but it is very very restricted and slow. When I say βrestrictedβ I mean some websites will not load possibly due to how much data it needs. I have no idea what to do at this point. Please send ideas! Also my 25 dollar payment has went through my bank and Visibles system.
Additional Information: I am on an iPhone 11 with iOS 14.6
Solved! Go to Solution.
β07-09-2021 08:45 AM
Hey there!
Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.
β07-09-2021 08:45 AM
Hey there!
Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.
β07-10-2021 11:05 PM
Issue has been resolved! Thank you!!
β10-15-2021 05:18 PM
Iβm having the same issue how did you get it resolved?