Alternate contact for Visible support

decellerated
Novice II

Does anyone have an alternative method for contacting visible for tech support? I cannot call due to problems on their end. I cannot chat, because the chat sessions time out after hours of waiting with no agents available to assist.

3 REPLIES 3

Anonymous
Not applicable

You can direct message using Facebook or Twitter but it's no much better. On twitter, I've been going back and forth with @visiblecare since last Friday. Just now got a response from a message sent at 0400 - a request to verify my email address once again. Back to square one... it took Visible to get me to abandon my pledge never to join Twitter - this will be it's only use form me!

Messenger is no better, I tried them and as you said, took hours for someone responded only to ask me to verify my email addy.

marciano
Intermediate

I tried FB Messenger.  Got a reply 24 hours later.