Anybody else having issues trying to purchase a phone and plan?

shawnb1234
Novice

I've been trying to purchase an iPhone 14 Pro Max along with the $30 Plan, but no matter which method of purchase I use it keeps saying that there's an issue with my payment method.

 

I tried contacting customer service, but everybody knows how that turned out (if not, I spent most of the day waiting, just to have the chat request screen disappear and the page reset itself)

 

Anybody have a solution?

2 REPLIES 2

StratCooper
Novice

Your credit card company could be treating the activity as fraud. Call them and verify it is you making the purchase. 

sjcsale
Novice

Same issue. I have 5 active accounts with VIsible. Now buying one more (6th) and it won't let me purchase the phone. Here is my interaction with VisibleCare https://imgur.com/a/DdbE9qC

 

They basically told me I can't become a customer.

 

AND it is not my credit card - I have tried 2 different cards + Paypal. I have tried different billing address too.