Apple Watch Cellular model not working away from iphone

SteveRs
Newbie

Recently switched to Visible.  When I was with Consumer Cellular, my Apple 10 (with Cellular) worked independently away from my iPhone.   But with Visible, it only works when my iphone is with me- or nearby.    I've invested about 5 hours on Visible chat support, tried a number of different things tied to Esims, IMEI numbers, etc but nothing has worked. Any ideas that have worked for others?

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