ā12-30-2022 02:36 PM
I have been trying to help my wife activate her brand new Apple Watch SE Gen 2 but cannot complete the activation via the Visible website within the Watch app. We are able to follow the prompts to do cellular activation, login to the Visible website within the Watch app. However none of the pages served from the Visible website will scroll so we can't reach the confirmation buttons at the bottom of the pages. I was able to trick the address confirmation page to scroll by tapping in one of the address fields but the subsequent page to confirm the charges to our card refuses to scroll. I spent an hour on the support chat with no help. We are completely stuck. We've rebooted the phone, deleted the Visible app, reinstalled it, changed all of the rendering settings, font sizes etc and purged the Safari history/cache a dozen times. Any help is appreciated.
ā12-31-2022 06:58 PM
Iām having the exact problem. Very frustrating.
ā12-31-2022 07:03 PM
Iām having the same problem. Customer service is no help. very frustrating
ā12-31-2022 09:29 PM
Same issue. Seems like the issue is outside the Visible app and with Safari/iOS? If no solution exists as of now, maybe we need Apple support on this?
ā01-07-2023 12:00 PM
Having the same issue. I contacted apple support and they informed me it was on visibleās end so there is nothing wrong with our phones or watches. Iāve been talking with visible support since Christmas Day but they keep pawning me off to āhigher tier supportā so I have to wait at least 24 hours to receive an email that tells me to the same thing that last set of support told me to do. Itās embarrassing that support canāt even look at my case to see what Iām contacting them about and instead make me explain my problem to someone new every. Single. Day. The unprofessionalism and lack of structure in this company makes me feel like it would be worth it to pay more at a company with real support.
ā01-12-2023 10:47 AM
Same issue here! Page wonāt scroll! Grrrr!
ā01-12-2023 04:41 PM
Just curious, which model of iPhone do you have? Mine is 13 Pro. I wonder if this problem is specific to particular models?
ā01-20-2023 06:28 AM
I am working on an iPhone Xs
ā01-16-2023 10:46 PM
The issue is with the UI code that displays the interface which Visible is responsible. They need to update their code.
ā01-18-2023 12:58 PM
I just chatted with support - they have sent this over to get fixed by their back end team... Here is a screenshot I shared with them of the issue... Not able to scroll down to accept terms and continue.
https://www.icloud.com/photos/#087ha_SptJwtEjmBE81LiuhGQ
they are supposed to reply to this thread when it is fixed.
ā01-19-2023 08:06 AM
Thanks for the update. I was able to register my watch np then a week later i couldnāt do my wifeās. Both 14 pro +. Shouldnāt take more than 5 mins to fix, no clue on how long theyāll wait to push it out though. Fingers crossedā¦
ā01-22-2023 06:11 PM
Thanks for the info! This sounds promising. Hopefully, theyāll roll out a fix soon. š
ā01-24-2023 02:07 PM
Just a follow up - I used the chat service again today for support - I was able to get the watch activation page to scroll up after it error out... Eventually I was able to get my watch activated and it is working now. For those of you still experiencing this - give it a shot again...
ā01-24-2023 05:27 PM
Sorry but it is still not working for me. The pages refuse to scroll. The fix has not been applied.
ā01-20-2023 06:36 PM
I'm stuck with this issue as well; 6 or 7 support calls and at least 8 hours later, no resolution -- but I do have an active support ticket that they seem to be looking at, and I've pointed Visible to this thread to make sure they're aware that this is systemic.
With any luck their dev team will just roll back the code until they fix the problem -- given that some folks have been able to set up cellular not long ago, it sounds like this is probably the result of a bug introduced during an update.
ā01-23-2023 11:44 AM
I was having the same issue.
I clicked on add payment method, then clicked on me default method again. Did this a few times until the page scrolled down and I was able to hit the activate device button!
Hope this helps!
ā01-24-2023 07:45 AM
Awesome, i will try this when i get home, thanks for the info
ā01-24-2023 08:04 AM
Unfortunately, this does not work for me. š I tapped on the payment method multiple times, and even tried selecting, āchoose another payment methodā and going back-and-forth multiple times. I simply cannot get the screen to scroll on my iPhone 13 Pro.
ā01-23-2023 11:48 AM
I was having this same issue!
I clicked on add payment method, then reselected my default payment, and repeated that process a few times until the page scrolled down. Very irritating.
Hope this helps!
ā01-24-2023 05:33 PM
I tried this method about 25 times with no success.
ā01-25-2023 11:24 AM
I had the same problem as others here, but found a solution: I was able to activate a watch by turning on voice control and telling my iPhone to āmove downā (Settings > Accessibility > Voice Control).
ā01-26-2023 05:01 PM
I wanted to second what Jsword said: Turn on setting > accessibility > voice control. Once setup, a blue microphone icon will appear on top of phone when it is listening. Just say āscroll downā and it will take you to the bottom of the page to accept payment method. Finallyā¦ done.
ā01-28-2023 06:59 PM
Thank you. This worked for me as well. Brilliant workaround! Iām still frustrated that visible doesnāt seem to have any urgency fix this. Not inspiring confidence.
ā02-05-2023 10:37 AM
So I get a message from Visible asking me as the original poster to mark this response as the solution. I am not inclined to do that because this technique is a "workaround". The issue remains that Visible needs to fix their back end code so that the HTML page scrolls like it it should. The issue is not fixed. Visible, please apply an actual fix on your end so that other don't have to continue to rely on a workaround.
ā02-10-2023 11:51 AM
This helped out. Thank you SO much!
ā02-11-2023 07:14 AM
I was hopeful when I came across the post. But unfortunately, this did not fix the issue on my iPhone 12 mini. My experience with Visible has been overall disappointing.
ā05-01-2023 02:16 PM
Thank you so much! This worked for me and I passed it on to the chat person.
ā05-01-2023 02:22 PM
That worked for me. Thanks!
ā02-05-2023 07:59 AM
Thank you. Worked for me. Had 2 support calls. Support initially told me
āOh I want to tell you one thing that you can't add a apple watch in the mid of the billing cycle Barry, this is because to keep a sync in between your device and the apple watch.ā
This may be true, but I still had the iPhone watch app screen scroll issue.
Thanks so much
ā02-13-2023 10:33 PM
This workaround worked for me.
First, you have to only have one payment method attached to your Visible account. If you have more than one, log on a separate device and remove all other payment methods except for your primary method.
Pair a Bluetooth keyboard with your iPhone. You can learn more about how to do that here: https://support.apple.com/guide/iphone/pair-magic-keyboard-iph4288319c0/iOS
When you get to the offending screen, click on "Add a payment method" and the use the [Tab] button on your keyboard to navigate down to the text boxes. This will show the "Activate" button. Click on your default payment method, then click "Activate" and you're good to go!
Sucks that you have to have a Bluetooth keyboard to figure this out.... But at least it worked for me {shrug}
W
ā06-13-2024 05:41 AM
This worked for me. I also tried the Voice Control suggestion but it didn't work.
I strongly agree that Visible should be reviewing frequent issues and this Community board and fix things. To me that is not being responsible to your customers. Visible! Are you out there????
ā06-13-2024 05:51 AM - edited ā06-13-2024 05:52 AM
Outside of some moderation (via Khoros) to keep things civil, Visible doesn't actively particiapet here - it's primarily customer to customer support.
FWIW, they do actively participate in the Visible subreddit at: https://www.reddit.com/r/Visible/
Even customer particiapation here is much lower than it used to be.
ā05-28-2024 10:05 PM
It's amazing that this was posted almost 2 years ago and this is still an issue. Okay, so I've had the same problem of getting that "oops something went wrong" page and had been communicating with Visible about this for weeks! I finally read on here where someone was having a something similar issue, and their support person deleted their esim and then sent them a new esim, and that resolved the issue. I had my support person do this, and guess what, no more problems! I am now up and running again! I hope this helps!
ā05-28-2024 10:17 PM
It's ridiculous that this is still an issue that customer support does not know how to address. I spent 2 weeks experiencing the same exact thing when I left visible and then came back. So here's the fix people. Have them delete your esim while they are on the phone w you. Have them email you a QR code to reinstall the phone number. You are going to also have to uninstall and reinstall the visible app and the watch app. Make sure to unpair the watch first of course. Why I had to research and find this answer and share it with them in order for them to help me, is beyond me. Anyway, I hope this helps.