Billed first month Immediately after activation

scgray67
Novice

I activated my Visible service on Sept 20th. Immediately, my credit card was charged $30 for one month of phone service. Per Help Center, it seems to state that this charge should have occurred one month from activation. Am I reading this incorrectly or not understanding the charge as phone service for the month? Anyone else have this occur? 

 

From Help Center, found this:

 

Q: When are my payments due? When is my bill cycle date? 
A: Your first monthly payment is due one calendar month from the date your service is activated. For example, if you activate your service on 8/5, your payments will occur every month on the 5th. This date is your bill cycle date. Payments are due by the end of day on the bill cycle date.

1 ACCEPTED SOLUTION

scgray67
Novice

FYI/Resolved- I was able to connect with customer support via chat. I was told Visible is pre paid service and immediate charge is correct.

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1 REPLY 1

scgray67
Novice

FYI/Resolved- I was able to connect with customer support via chat. I was told Visible is pre paid service and immediate charge is correct.