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โ09-16-2022 06:26 AM
While buying Iphone 14, visible is not letting me keep my existing number. I only get the option to select a new number, but I would like to keep my existing number.
Could someone please help?
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โ09-16-2022 05:13 PM
i was finally able to get through to customer service. they said that you have to go through with getting a new number and order your phone, abd when you get it you will have the option to keep your old number and port it over. the promotions will still be applied as long as you do this within 14 days of the transaction! i hope this helps anyone else struggling with this issue!
9 REPLIES 9
Anonymous
Not applicable
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โ09-16-2022 06:48 AM
Are you using the app? Appears you need to use the app. See:
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โ09-16-2022 07:23 AM
When I switched to visible I had a option to port in my number, and stoled did it on the website I geuss visible is having some issues now
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โ09-16-2022 07:26 AM - edited โ09-16-2022 07:28 AM
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โ09-16-2022 06:54 AM
I am having the same issue. I don't get an option to keep my phone number when purchasing an iPhone 14 from the website or from the app.
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โ09-16-2022 11:04 AM
Same issue
Anonymous
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โ09-16-2022 01:38 PM
Same issue. Waited for live chat for over an hour, and was then kicked out after 2 minutes with agent. No means to reconnect, so I'm back at the end of the line again.
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โ09-16-2022 05:13 PM
i was finally able to get through to customer service. they said that you have to go through with getting a new number and order your phone, abd when you get it you will have the option to keep your old number and port it over. the promotions will still be applied as long as you do this within 14 days of the transaction! i hope this helps anyone else struggling with this issue!
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โ09-17-2022 09:34 AM
Have others heard the same thing?
Ejenkins, care to let us know how this works out for you? Thanks in Advance
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โ09-25-2022 09:00 AM
I am looking to order new phone also and no option to use my number , were you able to put in your old number in new phone ?
