Can’t change plans

Doggy-mama
Intermediate

I came from Verizon to Visible about 18 months ago and once I was able to activate my new phone everything’s been fine.  But I’ve been trying for 2+ weeks to change plans, but when I had the button to click it always gave an error message & to contact customer care to resolve. Now the button to pick a plan is gone.  Second call they said it was a known issue and to be patient.  The guy I chatted with last night said he would open a case. I love(d) Visible but this is getting old.

2 REPLIES 2

Morgan10260
Novice

I talked to them today, apparently there's a glitch in their app because some of us dont have the option!! Saying try again in a couple weeks they are working on it. 

Morgan10260
Novice

I talked to them today. It's a glitch in their app! Some of us cant see the option. They said they are working on it. Ugh

 

Sorry this wouldn't go thru the first time.