I activated my account yesterday and everything was going fine until I noticed that I wasn’t able to receive phone calls. Everything else is working except for that. I can make calls and texting is working as is the data but for whatever reason I can’t get any calls. I did troubleshooting with Live Chat and nothing worked. Does anyone know who to fix it or any tips. Thank you!
I got mine fixed.
It is something on the backend.
The app update this am should fix it with a new esim.
Just use the right imei.
Imei 1 hard sim
Imei 2 esim
I used 2 and had errors.
So they had to reset it and after a few tries they put imei 1 in and it took and everything worked.
My wife is having this exact problem--incoming callers get a message that her number is not available. She just switched from Verizon to Visible yesterday and we've been through all the troubleshooting steps through the Visible chat and they have supposedly send her ticket to a higher support tier who is supposed to respond by email (none yet). Interestingly, I also switched from Verizon a little over a week ago and had no problems at all. We both have iPhone 13 Pro phones. The fact that so many of us who have recently switched to Visible are having the same problem will hopefully be enough to prove to Visible that the problem lies on THEIR end and they need to address it ASAP!
I never received a response from "Tier 2" about the incoming call issue. I need to be able to accept incoming calls for business, so I ported my number to Boost for their $100/year plan on ATT's network. Then, I opened a new Visible Plus account with a randomly assigned number and use it for my cellular data. In effect, voice on ATT, data on Verizon. Interestingly, the Visible randomly assigned number ALSO cannot receive incoming calls, although that's irrelevant to me since I only care about the data. Visible has a LOT of work to do.
MY PHONE NUNBER IS WORKING NOW!!!
i can finally receive phone calls. YAY! I was sent an email that they were working on my case and that I would receive a follow up email 24 to 48 hours later. I noticed that the service bars at the top of my screen had disappeared and assumed that the team was doing something on their end. I then went into the App Store to see if the Visible app had an update. It did. I updated the app then restarted my phone and my phone number is now fully working. 🙂