I just signed up. Husband had has service for several months without any problems. Got calls and texts available, but can't get network data to work. I get error messages saying I'm offline. Help center says to reset network, turn off roaming, then ended up doing a factory reset. Nothing works. They said my phone just isn't connecting properly. I ordered it with my service. Could it be a sim card issue, too? Been without my news service for 2 days now.
What APN settings do you have right now? you can find the APN settings on your Android device by going to: Settings> Mobile networks> Access point names
If you have iOS go to: Settings > Cellular > Cellular Data Options > Cellular Network.
Try editing it to 'VZWINTERNET' than save it and make sure it's selected and restart the phone that should resolve the problem please let us know if it worked
I do have data but, it has gotten painfully slow. Changing the APN to VZWINTERNET got me to not connecting at all. I changed it back to VSBLINTERNET and it's working again, just barely. I've been with Visible since Dec 2019 and it has been getting progressively slower. I'd be happy with 1 mbps most of the time but, most of the time I'm about 0.15 mbps. Today I haven't had usable data all day.