Cancel Service

[cindy1958]

I need to cancel my Visible account.  I already switched service to a new provider, and changed to a new phone number.  I am unable to receive the 2FA text required to login to my Visible account because I have a new number.  HOW CAN I LOGIN IF I'M REQUIRED TO CONFIRM A 2FA TEXT TO A NUMBER I NO LONGER HAVE ACCESS TO?

[VisiblyPresent]

If you had a physical sim you could always put it back in the phone temporarily - not sure about eSims. Otherwise, you'll need to contact Visible:

https://www.visible.com/help/contact-us

You don't have to be logged in to chat.

If you're not on auto pay you can simply let it lapse.

[cindy1958]

I've tried the chat multiple time, "Connai" never lets me connect to a person.  It's just an endless loop of help articles that all lead to logging in (which I can't accomplish without providing the 2FA code they text to the now unused phone number).

[VisiblyPresent · Accepted solution]

Keep selecting none of these (or other) and type live agent - it takes a couple repetitions and eventually sinks in.

[cindy1958]

Dude... YOU ROCK.  I've been hitting my head against this wall for days.  Never thought to type in "live agent".  Am chatting with someone now.