On chat type agent or live agent to get by the chatbot, you can ask for the 2FA to be disabled, they will email you for verification but you still need to know your account password to get in. Not sure if they have a forgot password type thingy to be able to change it or not. On Reddit some have not been successful at being able to do that.
If chat is not work you can try sending them a DM on either Facebook, Twitter, or Instagram. If you have a Reddit account you can message them at the following link.
https://www.reddit.com/message/compose/?to=VisibleCareSupport
