Custom Voicemail - Visible Community

Custom Voicemail

Received a new to me phone this week.  It is used for our non profit organization.  I need to record a custom greeting for the Voicemail but when I record it, it comes across as just static.  Calls in and out seem to work fine.  I've called my personal cell and left a message and I can understand it just fine.  I can call the new cell and leave a message and it plays just fine.  I think it is something to do with the recorder used for that voicemail set up.  I've made sure I have the most updated software and have turned the phone off and back on and it hasn't improved.  HELP!

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Update:  I was able to call the new phone and log into personal settings and record the outgoing message from a different phone.

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