Data completely dropped out of the blue

[bcotten81]

As the title says, lost data in the middle of listening to music at work approx. 4am EST. I have never ran into an issue with throttling but assumed that was the case but I was getting zero data connection. I tried to login to the app and it kept saying cannot complete at this time try again later. I have since checked around on my account on my pc and can't find any guidance as to what happened. Phone has been restarted and other basic remedial efforts but still getting "no internet You may be out of data from visible."

[tiffanyhill876]

I'm on day 43 with very minimal service. If I'm home I can use wifi calling. I have talked with customer service too many times to count. They have had me download several eSIMs and sent me 2 different physical SIMs and I have factory reset my phone twice. I've had 2 different case #s through CS and I'm gonna have to call again because they have now sent me an email that says since they can't contact me they are closing the last case as well. 

Of course you can't contact me because my service sucks. When I started this service I brought my own phone (Galaxy s22 Ultra) and paid for the whole year. So in the middle of trying to not get hateful with them they told me that I couldn't get a refund so now I'm stuck with a service that doesn't work and they don't seem to care to fix it. Everytime I contact them they start by acting like it is my phone or something I did. Well no it's not my phone or anything I did, it worked just fine for several months then bang. I work for Door Dash and I have to have my phone or I can't work. So I haven't been able to work in over a month. But do they care.... NO. 

[bcotten81]

That's terrible to have happen. That's also my concern too. That it's just going to be a back and forth (assuming I get any constructive contact to begin with) based on the assumption that it's my phone. I've actually had decent service for a few years now and am tech savy enough to sort out any minor issues but I can't even find data about my account to even know where to begin troubleshooting. For it to simply stop working mid-stream makes no sense on my end. No site/app data meters, no troubleshooter etc I suppose at some point I will have to find a number and call but I'm dreading inevitably having to go through all the fruitless steps that you went through.

[tiffanyhill876]

But that's the kicker..there is no number to call. I even went to a Verizon store and they can't help me. They told me Visible was online only.