Data doesn’t work

Canoing
Novice

My visible service is beyond terrible. It won’t stream. It won’t load the visible app nor will a att or t mobile device load the app. What is going on. 

2 REPLIES 2

Moxie
Superuser Founder
Superuser Founder

Try doing a network reset then reboot your phone. Let me know if that works.

 

Best!

 

 

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help

upstate-SC
Intermediate III

Well,  what do you mean by ATT and T-Mobile device? ATT and T-Mobile locked devices will not work with Visible. You should get unlocked mobile to work with Visible or buy a device with Visible.

 

If you were using unlocked device, then contact Visible customer service to re-provision your SIM card. Hope it is a physical SIM. Because i haven't used e-SIM.

 

Try re-installing the app after re-provision.

 

P.S: Please mark this as solution if it helped you.