Dropped Calls

[Egramer66]

We started using Visible service a couple weeks ago (7/15/25)  Both my wife and I have new IPhone 16e and eSIM cards.  My wife’s phone constantly drops calls when she is out and about in coverage areas.  My phone is not dropping calls like hers does.  Any suggestions as to a fix would be appreciated since you can’t call a representative.  I like everything else but if you can’t make calls we will switch to another provider. Thanks.

[upstate-SC · Accepted solution]

You can chat to a representative on X or Facebook Messenger or on Reddit or on Visible website thru chat. First they would try to reprovision your SIM. Hope that fixes if not they would escalate to the internal team.

This is a peer-to-peer community we dont have access to Visible internal tools.

[Egramer66]

Thanks for the help!

[SeaSalt]

I’ve tried for several hours, at all different times to get effective assistance to fix my one to no bar phone that constantly drops out during calls, extremely slow internet and fails to send texts.  Visible refuses to escalate, instead they jack around by dumping your test off to a new rep who insists on re-verifying the account and repeating all of the steps previously completed.  This service is a joke.  I’ve filed a formal complain asking for reimbursement.