Dropped calls on S8+

Tmlh31
Novice

My husband and I both have Visible and have the Party Pay plan. When we are on a call the call drops multiple times. Most times we have to restart our phones in order to call. Dropped calls also occur with other people but not as frequent as when he and I are on a call. I have had calls drop during VERY important calls. Anyone else experiencing this? Visible was great when I first had it but it seemed to get worse when my husband joined and I switched us to the Party Pay.

2 REPLIES 2

gsellis5
Novice

Galaxy S20 FE here. Same problems with dropped calls with same results. You are not alone. 

Thank you for your response. 

Have you attempted to contact customer service or troubleshoot?