Poking around in the community here (for reasons discussed in my other recent posts, it's basically the only website I can currently visit on my device), I see a few references to having situations referred to the ERT for resolution. Anyone know how to make this happen?
My case has supposedly been escalated, critically escalated, and at least suggested for 'internal visibility'... But at this point, I'm well past the initially stated waiting period for 'specialists' or 'engineers'. I've pestered quite a few chat agents at this point, but all they can do is note that my case has been escalated and tell me to wait... some undetermined amount of time that is getting longer by the day.
