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RoyKent · ‎05-16-2023

I set up the free trial today, so I have my original SIM + the Visible E-SIM. Calls work fine inbound and outbound, but am unable to send text messages. Seems the phone is confused by the presence of 2 SIMs (???). Please help.

RyanBlakeIT · ‎05-25-2023

Hi @RoyKent, apologies on the delay reaching out to you. Has your issue been resolved?

Depending on whether you have Android or iPhone, you need to tell the phone which SIM to use for which service. Most likely it's having trouble trying to use the other SIM card. If you still need assistance, please let us know if you have Android or iPhone.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

RoyKent · ‎05-27-2023

Someone suggested that I cycle the phone -- the cardinal rule of computing -- and, of course, that fixed it. But thank you, RyanBlakeIT.

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Free Trial SMS Issue

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Photos

Visible

Free Trial SMS Issue

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Photos

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.