Sometimes the IMEI datatbase on the Visible website is not up to date. You could do the following:
-Reach out to tech support via Facebook or Twitter DM and ask them
-Why don't you give the free trial a spin: https://www.visible.com/free-trial/
If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.
