Google Messages RCS

[NeilN]

Does anyone have suggestions as to why after switching to visible using a Google pixel 7 that the Google messages RCS chats will not verify the number. Mine works but a friend I referred just shows verifying number. 

[VisibleAnyone]

Does anyone from Visible actually reply to any of the posts here in the community? My wife's phone just migrated from Verizon (RCS working fine) to Visible. Now it's got that "verifying number" message and RCS is not working. I dread the thought of having to chat with one of the Visible support reps.

Update 10/19/2024

So, I spent a few hours on phone support (yes actually talking to someone) trying to resolve. The fix for my wifes phone was to Uninstall the Google Messages app (really doesn't uninstall it, but rather removes all the updates its received since it was included with the phone. Then went into Google Play and ran updates. It downloaded and installed updates to Google Messages. When I opened the Google Messages app, it gave me the alerts that it included RCS messaging. When I opened the app, and checked RCS settings, it showed "Conncted". Previously it would only show Setting up, and trying to verify her number. It never went beyond that and never gave a pop-up asking me to RETRY or a place to enter the phone number. So, I'm happy to say it's working now.

[DecaturGuy]

I registered an account here on the Visible Community just to thank you for this post.

Brand new unlocked Pixel 9 Pro, and RCS was stuck on "verifying." Searching Google for a solution turned up nothing. Trying to chat with the godawful Visible chatbot ... worse than useless. Searching Visible help docs ... nothing. Come to Community, search "enable RCS chat," and your post is, like, the third result. I followed your excruciatingly simple instructions above, and it solved my problem.

So, thank you, thank you, thank you!!!

[VisiblyPresent]

Nope, they do however have a presence over on the Visible subreddit -  this is limited to peer-to-peer (customer-to-customer) support

[edwelch4]

Okay, If use Google msgs on my Pixel 8 on Visible and someone else is on a carrier that supports RCS, will we have RCS connection bn the 2 phones during messaging?  Or does the other party have to use Google Messages as well even though RCS is supported in other apps through the carrier?

[edwelch4]

If I use google messages on my Visible acct and connect with a party that uses a carrier like Verizon that supports RCS, do they need to use Google Messages to take advantage of RCS communications via chat?  If not, then basically Visible does not support RCS but if you use Google Messages on a Visible acct, then you have access to RCS with anyone else who has it.