Hacked account

[Lucky23]

Someone hacked my account and changed everything including email address since 10/2021. I didn’t notice it until recent since the phone service had no issue and I didn’t have to sign in to visible account, plus didn’t really care about not receiving email from visible.
I have reached out visible team multiple times and was told account special team working on it. However, it has been a month and nothing corrected. I never got update as promised and today they have to open new case per policy since it was not fixed within correct frame time.

I don’t know what to do 😞 

[VisibleRocks]

I'd suggest you do another chat with customer service and request that they escalate your case to get a resolution.  It's worth a try.

[Lucky23]

I did multiple times and still no answer!

[upstate-SC]

Try to create FCC complaint

https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223

P.S: Please mark this as solution if it helped

[Lucky23]

I already did. Thank you for the suggestion 

[Socalsally]

Im unable to reqch snyone. Somone has control of my account