Hi! Very frustrated here…
1) my hotspot hasn’t worked for five days. I’ve been asking for help but get people who don’t know English (which I can work with) and can’t comprehend anything. When I run a diagnostic on my computer it says the DNS failed and the rest cancelled, presumably because of the DNS. Any idea of a solution that doesn’t delete my things?
2) How the heck (visible days the other is a “bad word”) do I get a call back in less than 48 hours!?!?! These people are worthless! There’s literally no reason for this length of time, especially during an emergency. Legitimately an emergency. I’ve explained why the hotspot is urgently required and begged to get a call. These people I’m with will be homeless because we can’t do what we need to do to stabilize housing, because there’s no internet. So thanks Visible! Great job.
Visible’s spam filtering kicked in, so edit accordingly
On your computer, try to ping 8 dot 8 dot 8 dot 8
If that works, try to ping google.com
If that does not work, set your computer’s DNS to 8 dot 8 dot 8 dot 8 for the primary and 8 dot 8 dot 4 dot 4 for the secondary DNS.
These are Google’s open DNS servers.