โ05-27-2023 04:45 AM
After swapping out SD cards for the new "Upgrade" I no longer have hotspot on my Samsung Galaxy S10+. It will connect to devices but it all says no internet or limited. I have tried tethering by USB and there is no internet. Phone internet works fine. I even factory reset my phone and it did not work. Hotspot worked fine before the upgrade. I have spent over 12 hours with 10 different agents and they have me all go through the same steps with no success. This has been a major inconvenience. Anyone else have this issue?
Thanks
Solved! Go to Solution.
โ08-27-2023 06:46 AM
Thank you for the link that finally fixed it after months of struggling with this. What a mess visible made for some in switching. I think this was the APN that finally did it. I added a new one below.
Name: Visible Internet New
APN: VZWINTERNET
MMSC: http://mms.vtext.com/servlets/mms
APN Type: default,dun,supl
APN Protocol: IPv4/IPv6
APN Roaming: IPv4
Bearer: HSPA, GPRS, EDGE, eHRPD, UMTS, LTE, HSPAP, IWLAN, HSDPA, HSUPA
โ05-27-2023 08:52 AM - edited โ05-27-2023 08:54 AM
Try static DNS on your test device. Googleโs servers are 8 dot 8 dot 8 dot 8
and 8 dot 8 dot 4 dot 4
Also check the IP address on your test device after connecting.. If it starts with 169 that is not good.
โ05-28-2023 05:41 AM
Thanks for responding. I my not understand what your your talking about with the static DNS. I changed the setting (Private DNS) on my Galaxy S10+ to a cloudfare DNS (1dot1dot1dot1.cloudflare-dns.com). The hotspot still said limited on other devices with no internet. I checked the registered IP address on the connected device and it started with 192.
โ05-28-2023 09:33 AM
If you have a ping app on your device can you ping 8 dot 8 dot 8 dot 8 (sorry Visible has posting restrictions and I can not enter 8.) then try to ping google.com
The 192 is good. The above text will determine if itโs a connectivity issue or just dns.
BTW, Iโve never seen DNS entered as an domain name, itโs always been an IP address. DNS is what resolves IP names to numeric IPโs.
โ05-29-2023 06:14 AM
I downloaded a ping app on my Galaxy S10+ and was able to ping to both 8 dot 8
dot 8 dot 8 (Avg ttl 114 & Avg time = 47ms) and google.com (Avg ttl 102 & Avg
time = 69ms). Which the mobile network works fine on the phone but the hotspot
is still limited.
So when I run a ping from the command prompt of my PC connected to my limited
hotspot I get:8 dot 8 dot 8 dot 8 (Request timed out) and google.com (ping
request could not find host google.com).
While connected to another phones working hotspot, I ping on my PC, 8 dot 8 dot
8 dot 8 (Avg ttl 113 & Avg time = 62ms) and google.com (Avg ttl 101 & Avg time
= 67ms).
Thanks for all your help with assisting me going through these steps. I really
appreciate it because this has cause me a lot of problems. I have to respond to
these post by getting on someone else's hotspot. I want to keep using visible
because its been great the past 3 years up to this point.
โ05-29-2023 07:48 AM - edited โ05-29-2023 07:48 AM
Iโm assuming you are on an Android phone with physical Visible SIM.
The only other item I can think of are the APN settings. Search this forum for post about APN settings. I have yet to see Visible support post an official list of them. I have these in my notes, but can not verify the my are correct. I am on an iPhone with eSIM
APN name: Verizon 2
APN: vzwinternet
MMS port: 80
MMSC: http://mms.vtext.com/servlets/mms
MCC: 311
MNC: 480
Apn protocol: iPv4/iPv6
Apn roaming protocol: iPv4/iPv6
APN type: default,supl,mms
Leave all other fields blank, and save this configuration.
Restart the phone
โ05-31-2023 05:33 AM
My APN settings are locked but they matched what others were in some other forums.
โ05-28-2023 08:44 AM
Visible has a policy of one device limit on hotspot. Some phones can work around this while other phones it is enforced on. If you have more than one device connected maybe the issue.
โ05-29-2023 06:14 AM
I changed my hotspot password to kick anything else off to make sure only 1 device was being connected.
โ05-29-2023 08:19 AM
I should have read closer to see what phone you are using. There are issues with using an unapproved non compatible device on the new network and you found one of the issues. Good luck.
โ05-31-2023 11:08 AM
I am having the same issue. Zero issues with hotspot before the upgrade.
โ06-01-2023 07:00 PM
Yep. Let me know if you figure it out. This is very frustrating.
โ07-11-2023 10:20 AM
I've been avoiding "upgrading" as I have zero issues with my Galaxy S10+ right now. I'm hearing that it just doesn't work on the new network, despite any attempts to change the APNs.
โ07-12-2023 10:49 AM
I just joined Visible 1 week ago and I believe I am on the new network. My Hotspot has not worked from day 1 and the support team is still working on it, but I am not very hopefull they will fix this. I have a galaxy s10+ and I think this might be a phone issue but I like my S10+ and don't want to switch.
Since you are on the old network, you will have to update by September or you will not have Visible anymore according to their instructions.
Let me know if you find a workaround for the hotspot to work after the upgrade.
โ07-12-2023 03:22 PM
Hi AndyP. Did your S10+ pass Visibleโs IMEI checker? Thatโs probably the issue
https://www.visible.com/shop/compatibility
โ07-12-2023 03:35 PM
Yes, it says it is compatible.
โ07-14-2023 05:57 PM
Hi,
I was able to get my hotspot to work on my S10+, I had to add a new APN and use the following settings:
Name: Visible Internet
APN: VZWINTERNET
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
Multimedia message proxy: Not set
Multimedia message port: Not set
MCC: 311
MNC: 480
Authentication type: Not set
APN type: default,dun,supl
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Bearer: HSPA, GPRS, EDGE, eHRPD, UMTS, LTE, HSPAP, IWLAN, HSDPA, NR, HSUPA
Mobile virtual network operator type: GID
Mobile virtual network operator value: BAE1000000000000
Hope this helps,
Andy
โ07-14-2023 06:00 PM
Great info
โ07-16-2023 03:11 AM
Same situation: unlocked moto g stylus 5G worked fine used for teathering a smart tv. Would get buffering at peak cell congestion. Why not update to premium plain? New sim upgrade and no longer allowed to teathering. Upgrade was big downgrade. Wasted many many hours with support. Finally told your phone is not compatible. Had drop visible and goto Verizon reseller to restore teathering. I suspect visible blocks teathering access from phones that setting are not locked to maximum 1 connection.
โ07-16-2023 05:47 AM - edited โ07-16-2023 05:49 AM
Actually it's a longstanding Moto issue on some models with some carriers. One of the reason's I left Moto in the dust several years ago - they couldn't get it straight and is but one reason some Moto models show as incompatible on Visible.
โ08-11-2023 01:47 PM
Try using a proxy app on the phone (Every Proxy) is the one I use.It will set up a connection and then you just have to input those values into the device that you are using to connect, Works great.There is a tutorial on youtube on EveryProxy.
โ08-27-2023 05:06 AM
I even went out and got another Galaxy S10+ and still no hotspot.
โ08-27-2023 05:42 AM
Many have reported on the Visible subreddit that itโs the APN settings.
Check out this link
https://www.reddit.com/r/Visible/comments/1260tt7/here_are_the_apns_that_worked_for_me/
โ08-27-2023 06:46 AM
Thank you for the link that finally fixed it after months of struggling with this. What a mess visible made for some in switching. I think this was the APN that finally did it. I added a new one below.
Name: Visible Internet New
APN: VZWINTERNET
MMSC: http://mms.vtext.com/servlets/mms
APN Type: default,dun,supl
APN Protocol: IPv4/IPv6
APN Roaming: IPv4
Bearer: HSPA, GPRS, EDGE, eHRPD, UMTS, LTE, HSPAP, IWLAN, HSDPA, HSUPA