2 weeks ago
I got the Visible + Pro plan for its purported travel benefits in Canada and Mexico but have been reading troubling reports about Visible customers being cut off while traveling outside the USA. I'm planning a 3 month trip to Mexico and hate to have to port to another carrier.
Customer service has provided conflicting information. One rep said I had to visit the USA once every 60 days. Another rep said half my calls within 60 days must be within the USA. A third rep said half my data within 60 days must be within the USA. A fourth rep said I should have no trouble as long as I remain within Canada, the USA and Mexico.
Help.
2 weeks ago
Just a customer myself and been with Visible for a few years. I can't say for sure what the correct answer is but I thought at one time I saw in the terms and conditions that if the majority of data usage while roaming could get you terminated. I scanned through the terms and conditions just now but I don't see it mentioned at all. If you are on Reddit there is a Visible subreddit, there is one employee that goes by the username u/MVNOResearch that seems to be more knowledgeable about Visible then the other support/employees. Maybe try messaging that person and see if they have the correct answer.
I am not sure what other carriers/MVNO's offer services for extended stays in another country since they might have a roaming clause also.