How to buy a new iphone with all promotions by keeping the existing phone number

[rahime01]

I’m trying to sign up by benefiting from iPhone’s two promotions, but keeping my existing phone number. However, both website and app don’t  ask for whether I want to keep my old number or not and it wants me to pick a new phone number. I couldn’t reach out the support through chat. Does anyone have the same issue and know the solution?

[Anonymous]

No you have to contact customer service. Good luck no one is home.

[TheCellTower]

Mistake I didn't know your porting in 

[Cavalier123]

I have the exact same question tried the whole day yest to get in touch with customer service no luck if you get hep please guide me too

[rahime01]

I asked my question through Messenger. This was their answer. “Hello! Thank you for reaching out to Visible! We are deeply sorry to hear that you are facing this sign-up process issue. If you want to activate via eSIM you will need to get a new number and transfer after activation. *Alex L” 

I’m not sure at this point whether to proceed the process because of walking around activation issues 

[TheCellTower]

If your doing it this way your not going to get the gift card 

[mollycat3]

But there doesn't seem to be any other option. How do you get hold of customer service anyway?