How to find out PIN associated with the account (not port-out PIN)

[VS1]

Hello,

I'm hoping someone could clarify this for me.

MetroPCS said it'd need both port-out PIN and account PIN.

I don't recall setting up account PIN when activating the service.  Visible (chat) agent said there is a PIN one can set for when using the app, but there is no such thing as account PIN.

I'm trying to confirm that account number and port-out PIN are sufficient for porting out.

Thanks in advance

D.

[georgeb · Accepted solution]

Yes certainly. From Visible you need the account number and the port out PIN.

[Donovanwd]

I’m having a similar problem. Visible is showing a wrong pin error for porting from my Metro account. I called Metro and changed my pin with same error. My son and I are on same Metro account with same pin and his port is going through. No one can or will help me at Metro and Visible.