How to reinstall the eSIM

[icequeen45]

I deleted the eSIM by accident, and now when I log into the account, it wants to setup 2 factor authentication, (which requires the phone number I don't have set up). How do I reinstall the eSIM, if I'm essentially locked out of my account? 

[icequeen45 · Accepted solution]

Finally got through to a human on chat and they resent the download for the QR code. Problem solved.

[a2thdoc]

How did you get through to a human using chat?

[VisiblyPresent]

Using the Chat option can be frustrating and to get by the Chat robot, Connai, when given a choice of options always choose the non-specific option (e.g. other, something else, none of these, etc). when asked to supply additional information always type live agent in response. Eventually you'll be placed in the live agent queue. If you reply with anything specific the robot will insist they can help.